Doug Palmer is a principal in the Digital Business and Strategy practice of Deloitte Digital, where he advises clients on matters related to digital strategy, social business, enterprise collaboration, and the adoption of emerging technologies. Doug is focused on helping the world's most influential companies reimagine their front offices to reflect the needs of a new age driven by an empowered and connected customer. He is helping clients accelerate business transformation by developing integrated services that build a unified view of the customer and put their experiences at the heart of the digital enterprise. In addition to advising clients, Doug holds a leadership role in bringing these new technologies to Deloitte Touche Tohmatsu Limited's global workforce of over 170,000 professionals. His research and thinking on the topics of digital business, social business, and gamification have been cited in leading publications such as The Wall Street Journal, MIT Sloan Management Review, Time Magazine, Financial Times, and USA Today.